Mahalo, the AI-driven customer experience platform redefining how brands manage post-purchase product support, has successfully raised $2.6 million in pre-seed funding. The round was led by Motivate Venture Capital, with backing from Diagram and Bridge Venture Fund, setting the stage for Mahalo to scale its intelligent product support assistant across consumer-focused industries.

Founded by Robert Lowe, Mahalo was born from a simple, overlooked pain point: the post-sale experience is broken. Whether it’s registering a product, filing a warranty claim, or seeking tech support, customers are often left frustrated and confused - while brands hemorrhage loyalty and spend on manual support.

Mahalo’s platform introduces an elegant, AI-first solution.

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A Smarter Way to Support Your Customers

At its core, Mahalo is building a smart infrastructure layer for product ownership. The platform integrates seamlessly into brand websites and CRMs, enabling customers to instantly:

• Register products
  
• File and track warranty claims
  
• Receive intelligent troubleshooting
  
• Access product manuals and FAQs
  

What makes Mahalo different is its natural language AI assistant, trained specifically on product support data. Instead of static forms or generic chatbots, Mahalo guides users through contextual, intelligent conversations - automating the most complex backend flows while maintaining a smooth front-end experience.

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The Untapped Opportunity in Post-Sale Experience

For decades, customer experience has focused on acquisition and retention - but product ownership remains one of the most under-optimized phases of the customer lifecycle. That’s a massive gap.

According to Accenture, 95% of customers are more likely to be loyal to a brand that offers an easy post-sale experience, yet only 12% of companies have automated their product registration or warranty workflows. Support channels remain largely manual or outsourced, creating friction and inconsistency.

That’s where Mahalo steps in with a modern solution built for scale.

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Market Outlook: AI Support and Post-Sale Tech on the Rise

The market timing couldn’t be better. According to MarketsandMarkets, the global AI in customer service market is projected to grow from $2.9 billion in 2023 to $12.1 billion by 2028, at a CAGR of 33.4%. Meanwhile, data from Statista shows that 89% of global consumers now expect brands to offer self-service or AI-assisted support options.

But while front-line support has seen widespread innovation, the post-purchase journey has been left behind. Mahalo is seizing this opportunity by focusing on the “ownership layer” - a space few are addressing with precision or empathy.

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Why Investors Are Backing Mahalo

Mahalo’s mission aligns with a growing investor appetite for intelligent CX solutions. With AI adoption in customer support projected to reach $11.2 billion by 2030 (Grand View Research), and with consumers demanding more personalized, real-time experiences, the timing couldn’t be better.

Motivate Venture Capital, Diagram, and Bridge Venture Fund bring deep experience in SaaS, infrastructure, and consumer platforms - positioning Mahalo for both strategic distribution and long-term growth.

Their belief is clear: product support is the next frontier of customer loyalty, and Mahalo is laying the foundation.

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The Vision Behind Mahalo

Founder Robert Lowe saw firsthand how brands struggled with post-purchase processes. Warranty claims would take weeks. Manuals were hard to find. Support agents were bogged down with repetitive queries that could - and should - be automated.

He envisioned a world where every brand had a smart, scalable, post-sale experience layer - a digital product concierge that could handle everything from troubleshooting to registration.

That vision became Mahalo: a platform where product ownership is finally as seamless as the purchase itself.

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Market Outlook and Competitive Advantage

The customer service automation market is expected to grow at a CAGR of 22.1% through 2032, driven by advancements in conversational AI, generative models, and deep integrations with CRMs and product data systems.

Mahalo is strategically positioned at the intersection of AI, product data, and CX automation - making it more than just a chatbot. Its strength lies in:

• Proprietary support logic
  
• Plug-and-play integrations
  
• Custom training on product-specific data
  
• Compliance-aware workflows for warranties and repairs
  

Few startups are combining AI + support + product registration this effectively, making Mahalo a category-definer in the making.

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What’s Next for Mahalo

With its new funding, Mahalo will:

• Expand integrations with leading CRM and support platforms
  
• Roll out AI-driven analytics for CX teams
  
• Scale onboarding for early-stage e-commerce and device brands
  
• Deepen its conversational AI capabilities across languages and markets