Serval, the fast-growing AI startup behind a new class of autonomous IT agents, has raised $47 million in Series A funding to accelerate its mission of redefining enterprise automation.

The round includes participation from Redpoint Ventures, First Round Capital, General Catalyst, BoxGroup, Bessemer Venture Partners, and Chemistry Ventures - a powerhouse lineup backing Serval’s vision for a fully intelligent IT ecosystem.

Founded by Jake Stauch, Serval builds AI agents that automate service requests, permissions, onboarding, offboarding, and access workflows - tasks that typically consume massive time and resources for enterprise IT teams.

“We’re not just automating tasks,” said Jake Stauch, Serval’s founder and CEO. “We’re creating agents that understand context, learn continuously, and adapt on their own. It’s automation that evolves with your company.”

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Automating the Unseen Complexity

As enterprise systems expand, IT teams are facing an impossible equation: more users, more tools, more data - and the same number of hours in a day. The average enterprise now manages over 130 SaaS applications, according to Gartner’s 2025 IT Operations Report, with each one requiring its own compliance checks, access permissions, and governance controls.

Serval solves this growing complexity with AI agents that build themselves. The company’s proprietary workflow engine analyzes historical patterns, identifies repetitive actions, and generates automations that continuously improve with use.

Instead of relying on static rules, Serval’s platform operates like a digital nervous system - detecting intent, executing actions, and learning autonomously over time.

“Enterprises don’t need more dashboards - they need systems that run themselves,” said Stauch. “Our agents are designed to think like operators, not executors.”

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The Age of Self-Learning Systems

According to MarketsandMarkets, the global IT process automation (ITPA) market is projected to reach $30.4 billion by 2029, growing at a CAGR of 17.8%. Meanwhile, Fortune Business Insights estimates the AI in IT operations (AIOps) market will hit $64.1 billion by 2032, signaling a massive industry shift from rule-based processes to adaptive intelligence.

In short: automation is no longer about speed - it’s about learning.

And this is where Serval stands out. While most automation platforms focus on faster execution, Serval’s AI focuses on progressive cognition - learning from every action, optimizing over time, and reconfiguring workflows before inefficiencies appear.

It’s the same kind of leap that turned early chatbots into conversational copilots - and now, IT teams into orchestrators of autonomous systems.

But here’s where Serval’s approach reveals a deeper truth every founder should pay attention to: the future of software isn’t just smart systems - it’s self-improving ones.

Most startups today still build for human interaction. Serval builds for systemic independence. It’s the difference between software that executes and software that thinks about execution.

That’s the real inflection point for founders: the next era of innovation won’t be about making tools faster - it will be about making them forget they’re tools at all.

Founders who internalize that principle - who build products that quietly remove human friction instead of glorifying it - will own the next decade.

Because when your product automates progress itself, you stop competing on features. You start competing on evolution.

That’s what Serval is doing: designing automation that doesn’t just scale with users - it scales with understanding.

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Strategic Backing and Industry Momentum

Serval’s $47 million round was led by some of the most experienced investors in AI and infrastructure. Redpoint Ventures, which previously backed Twilio and Snowflake, and General Catalyst, known for investing in Stripe and AirTable, bring deep operational experience in scaling cloud ecosystems.

Bessemer Venture Partners, a leader in enterprise SaaS and infrastructure investing, adds strategic weight, while First Round Capital and BoxGroup round out the roster of early-stage backers with proven success in founder-first scaling models.

The combination reflects a strong consensus: Serval isn’t just building automation software - it’s building a new IT foundation for the era of cognitive infrastructure.

“AI isn’t here to replace IT,” said Stauch. “It’s here to extend it - giving teams the ability to manage complexity at the scale of intelligence, not effort.”

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AI Agents and the Market Outlook

The rise of AI-driven automation is reshaping every layer of enterprise operations. According to IDC, by 2028, over 40% of corporate IT spending will be directed toward systems capable of autonomous or semi-autonomous operation.

At the same time, the global enterprise automation market - spanning robotic process automation (RPA), IT orchestration, and AI operations - is expected to exceed $250 billion by 2030, up from roughly $93 billion in 2024.

These numbers aren’t just projections - they’re signals of inevitability. The world’s largest enterprises are already shifting budgets away from manual IT management toward self-correcting, intelligence-driven systems that can respond to the pace of digital change.

That’s where Serval fits: at the exact point where automation becomes autonomy.

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The Broader Vision: Autonomy as Infrastructure

Serval’s platform integrates seamlessly with major IT ecosystems like Okta, ServiceNow, Slack, and Microsoft 365, enabling enterprises to unify access, compliance, and operations under one intelligent agent layer.

This isn’t about replacing IT teams - it’s about amplifying them. With Serval’s agents handling routine tickets and access requests, human operators can focus on architecture, innovation, and long-term resilience.

That design philosophy - a blend of automation, autonomy, and empathy - is what differentiates Serval from a crowded AI market.

“AI should make systems smarter, not noisier,” said Stauch. “We’re focused on clarity, not just capability.”

With its new funding, Serval plans to expand its engineering team, deepen integrations across enterprise software ecosystems, and accelerate product rollout for Fortune 500 clients seeking end-to-end IT automation.

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Why Serval Matters

In an era where digital infrastructure is scaling faster than humans can manage it, Serval’s mission feels inevitable. It represents not just a product evolution, but a mindset shift: from managing workflows to orchestrating intelligence.

As every enterprise races toward automation, Serval is quietly asking the more important question - what if the workflows could manage themselves?

And for founders watching closely, that’s the kind of question that doesn’t just build companies - it builds categories.

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